If you need garage door repair, then you want to ensure that you are getting the right person to do the job.
Not only does your garage door keep you and your family safe, but if it’s installed or repaired improperly, it could result in an increased risk of injury. Thus, when you are looking for professional garage door repair, there are some steps to follow.
Read on to discover what those steps are.
Step 1: Start Your Search for Garage Door Repair
The first step in finding a garage door repair company will be to start a search.
There are several ways you can accomplish this goal, including looking online or in a local phone directory. If you’re like most people, you will probably start this process online.
Typing in the terms “repair garage door” will probably get you a lot of results, but they may not be that beneficial to what you’re actually looking for. Working with a local repair company is in your best interest, so typing in “garage door repair near me” will bring up professionals who are close to you.
In addition to conducting a search online, you might also consider asking friends, family, coworkers, and neighbors if they have ever had their garage repaired and who they would recommend.
You know you trust the recommendations of the people closest to you, so find out who they have used in the past.
Step 2: Make a List
After you have started your search, you’ll want to create a list of all of the garage door repair companies in your local area. At this point in time, you’ll want to write down every single one you find. You’ll narrow the list down the further you get through these steps.
Since you won’t know which is the right garage door repair company, having several to look up and consider is in your best interest. The more you have the choose from, the better your chances of finding a good one.
Step 3: Look at Their Online Reviews
Now that you have a list of potential professionals who can repair your garage door, you’ll want to look at their online reviews. This will require getting back onto the internet.
One thing to keep in mind when going through this step in the process is that no company will have all positive reviews. If they only have a few reviews online, then it’s possible they are all good.
However, since no business is perfect, you should expect to see that they have a mix of positive, negative, and neutral reviews. They should have more positive reviews than negative reviews, but looking at them all will give you a good idea of what to expect from the company.
Again, you trust other consumers when it comes to helping you make a decision about which product to buy and which company is trustworthy and customer-oriented. To ensure that you are getting the right garage door repair professional for your home, take the time to see what others are saying about them.
Google is one of the best places to find these reviews, but you should also look on Facebook, Yelp, and other review sites that might exist in your area. This will ensure that you are getting the full picture of how satisfied the customers were with their garage door repairs.
If you find companies that have more negative reviews than positive ones, then you’ll want to cross these off your list.
Unless you know for sure that the company has put in the time and effort to change how they operate, you don’t want to deal with the frustration or stress of dealing with them.
Step 4: Check with the BBB
In addition to checking out the online reviews, it’s also a good idea to look at the Better Business Bureau (BBB) website and other sites that concern themselves with customer complaints.
If this company has had any complaints or issues filed against them, this is where you will find the information.
Not every garage door repair company on your list will be included on the BBB. That doesn’t mean that they aren’t worth using. It may just mean that they haven’t had any complaints issued against them or they may not be registered with the BBB.
That’s why looking at other local sites, including Angie’s List or Home Advisor, can be beneficial. You’ll get a list of potential companies that can help with your problem, as well as see what others have to say about their service.
Should you find that there are companies who have had complaints filed against them, you might want to consider crossing them off the list.
However, you can also read through how the problem was resolved. If the customer ended up being happy and satisfied with the solution, then this company may go out of their way to ensure that they offer the best repair services for your garage as they can.
Check to see how long it took for the company to resolve the problem, as this can be another indicator of what you’re getting into. If it took them a long time, you might want to consider crossing them off your list.
You need your garage door problems solved now. You don’t need to add more worries to the list.
Step 5: Visit Their Websites
Based on reviews and other recommendations, your list of potential garage door repair companies should be getting shorter. At this point, you’ll want to go to each site and see what services they have to offer.
Some of the red flags you might find on their site that should discourage you from considering the company includes excessive advertising that doesn’t really explain the services they offer or the company making promises that seem too good to be true, which might include ridiculously low pricing.
This is also a good time to double-check to ensure that they are in your local area. You may have typed in “garage door repair near me,” but an outlier may have slipped through.
Step 6: Check for Insurance and Guarantees
While on their website, you’ll also want to check to see if the garage door repair companies are insured and offer guarantees.
Again, this is a part of your home. You need your garage door to keep people and belongings safe. You want to make sure that you are getting professional garage door repair, and this means that they will have insurance to cover any mishaps or injuries that might occur.
They should also guarantee their work.
No one is perfect, and mistakes could occur. When you work with a professional garage door repair company, they’ll know that they might make mistakes, but they will be willing and able to fix them.
That’s why they have a guarantee in place.
If there are any companies that don’t have insurance or offer guarantees on their work, then you’ll want to cross them off your list.
Step 7: Make Some Phone Calls
Your list should be getting pretty short at this point, and now is a great time to make some phone calls.
This step in the process serves multiple purposes.
1. It Gives You an Idea How the Company Answers Their Phone
This initial phone call can tell you a lot about the company. If the way they answer the phone doesn’t make you comfortable or tell you that they value their customers, this could extend to how they will repair your garage.
When you call a company, you want to be greeted by a friendly, professional voice. Sadly, this doesn’t always happen. There may be times when the person on the other end seems incredibly grumpy or like they are having a bad day. Dealing with this can be incredibly stressful and frustrating.
When they answer the phone, they should use the company’s name. This will let you know that you have called the right place and that they are professional.
You’ll have to use your judgment when it comes to how professional their phone manners are, but first impressions matter.
2. It Lets You Know How Long it Takes Them to Get Back to You
It’s possible that a few of the garage door repair companies that you call will be small operations. This means that they may not have a person in the office to answer the phone. This doesn’t mean you should cross them off your list.
If you are asked to leave a message, leave one. Then take note of how long it takes them to call you back.
Some signs that they are a professional company and want your business will include getting back to you in the same day. If they take much longer than that, they may be too busy to get to your repairs in a timely fashion.
3. You’ll Know How Comfortable They Make You Feel
While talking to a person over the phone doesn’t give you the full picture of who they are, it does give you some idea of how comfortable they make you.
If it makes you uneasy to deal with someone who is gruff or short over the phone, are you going to feel good about them knowing where you live? Do you want them around your family?
You know your comfort level when it comes to dealing with other people, and you’ll have to determine what you are willing to put up with.
Remember, they are working on your home, so you want to make sure they don’t make it uncomfortable or awkward while the repairs to your garage door are being made.
Step 8: Ask About Experience and Get Some Quotes
When you have them on the phone, you’ll want to ask them about their experience. A professional who has been in business for many years will have seen a variety of different problems, so they should have the skill and ability to fix anything that comes their way.
During this time, you’ll also want to ask how much they charge. An experienced professional will need to come to your home to get a better idea of what they are dealing with.
If they don’t schedule a time that works for you to look at your garage door, you’ll want to cross them off your list.
Step 9: Make a Final Decision
After you have gotten some quotes from potential garage door repair companies, you’ll then need to make a decision.
Keep in mind that the cheapest company may not be the best option. You get what you pay for, and you don’t want to wind up with more problems than you started with.
Conversely, the most expensive one isn’t always the best option either. Just because they charge a lot doesn’t mean they are really good at what they do.
What you need to look for is a company that offers fair market value for the repairs necessary. This should be reflected in what they charge for labor and parts.
With more than one quote in front of you, this should give you the opportunity to figure out which one will fit into your budget and seems like they will do a great job repairing your garage door.
Finding Professional Garage Door Repair
It might seem like you have to put a lot of time and effort into finding a professional who can do garage door repair, but this is necessary.
You want to make sure that this important component of your home is being repaired properly to keep you, your family, and your belongings safe. It also needs to be repaired properly to reduce the chances of injury.
At Nashville Locksmith, we go out of our way to ensure that your garage is repaired properly and in a timely manner.
We know that your home should be a safe space, and we do what we can to ensure that it stays that way. Give us a call today for any garage door repairs you might need.